Why Does the Printer Say It’s Jammed When It’s Not?

August 2, 2019 1:55 am Published by Leave your thoughts

Printer jams are extremely annoying, but what happens when the printer says it’s jammed but it’s really not? Error messages might prevent the printer from performing your job, even if the system is not actually jammed up.

The methods you use to troubleshoot the problem will mostly depend on the kind of printer you have. It just takes a little understanding of some of the most common issues with printers to be able to determine how to proceed with fixing the problem. Here are some tips to help you with DIY printer repair in Woodward, OK.

Dealing with “printer jams” that really aren’t

Any time a printer says there’s a paper jam when there really isn’t, it’s likely there’s some sort of mechanical problem inside the machine that you’ll need to address. In some cases, previous paper jams may have left behind some residue that results in interference with the printer’s operation, even long after the jam has actually been resolved.

In addition, there might be small amounts of shredded paper left in between gears in certain parts of your printer that could result in the printer thinking there’s something lodged in the rear duplexer rather than the gears themselves. You might need to take off some of the casing of your printer to make sure everything is cleared out and is able to operate smoothly. Here are a few tips to help you out:

  • Take off the rear duplexer and get a grip on any of the rollers inside the printer. If they’re able to move freely, you should be good to go. If not, proceed with the next step.
  • Touch the brass contact points in the printer with a paper clip. Maintain this contact as you proceed with the next several steps—this will allow the printer to think the duplexer is still in the unit.
  • Analyze gears and see if they move freely, or if they stall or freeze in place. If they freeze up, you are probably dealing with some paper bits inside the printer, which you’ll have to get out of the gears for it to resume operating smoothly.
  • Grab on to the rubber rollers and rotate them to look for any shards of paper that might have gotten caught inside the gear teeth. Once you’ve gotten the rollers and gears spinning freely again, you’ve cleared the jam and can reassemble the system.

If you’re still getting a notification that your printer is jammed even after you’ve cleaned it out, you might just need to reset the unit so it scans the system again. Unplug the printer and plug it back in, and that should serve to reset the sensors in the unit.

For more information about how to proceed if you’re dealing with a printer that says it’s jammed but doesn’t really seem to be from your perspective, we encourage you to contact Devine’s Electronics Authorized Radio Shack Dealer. We would be happy to help you out with any printer repair in Woodward, OK!

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