Beware Tech Support Scams: Tips from Your Computer Store in Woodward, OK

April 18, 2018 2:26 am Published by Leave your thoughts

Every month, thousands of computer users are contacted by scammers. Often, these efforts result in infected systems, stolen information and lost funds. Don’t be their next victim. Familiarize yourself with their tactics so you can avoid these scams. Use the following information provided by your computer store in Woodward, OK to keep your computer, your privacy and your bank account safe.

Tech support scams usually take one of the following forms.

The Pop-Up Scam

If you’re using your computer, and a webpage suddenly pops up that claims it has detected a virus, beware. The pop-up usually comes in full-screen, and it may be accompanied by an alarm sound. Don’t let this fool you. It will claim that you must immediately contact some “tech company” to prevent infection or crashing. The truth is, contacting them is what will infect your computer. Don’t do it. Close the browser. Restart if you have to.

The Phone Call Scam

This method is similar to the pop-up, but is done via phone instead of a browser window. You’ll receive a phone call from a “tech company” (they may even claim to be from a reputable organization, such as Microsoft or Dell). They will inform you that your computer has been infected with a virus or several viruses. They claim that you must give them remote access to your computer to fix the issues. Hang up. Do not give them any access, passwords or information. Their goal is to gain access to your system and implant viruses or ransomware, steal sensitive information and gain access to your accounts.

The Threat Scam

To encourage you to let them “help” you, the scammers may threaten to disable your computer. Their claim is that your system needs to be shut down to prevent spreading the infection. This is a scare tactic. Don’t let it draw you in. Keep in mind that there are no internet police, and Microsoft is not going to contact you with unsolicited support. If someone is reaching out to you out of the blue, they are a scam artist. They are not trying to protect your system or the internet in general. They are trying to scam you.

The Fee Scam

If the scammer is successful in convincing you to give them access to your system, they will then “fix it” and demand anywhere from $100 to $600 or more for their “assistance.” What they’ve likely done is infect your system and stolen information. They may even gain access to bank accounts and charge you whatever they want for their “service.” Don’t give them access. If you already have, don’t give them any money!

The Error Scam

Some scammers use normal error messages in your computer’s logs to try to convince you that you need their assistance with your system. Any computer will have some errors in the log files. The scammer takes advantage of a computer user’s lack of knowledge to make it look like the computer is malfunctioning. They exploit technical tools and misconstrue computer performance to point out problems that aren’t actually there.

Avoid Scams

If you think you’ve been scammed, report the incident to the Better Business Bureau. Change your passwords. Take your computer to a computer store in Woodward, OK for a full review and repairs. If you are ever contacted again by those claiming to have detected a problem with your computer, ignore them and move on with your day.

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